TERMS & CONDITIONS

Please read these Booking Conditions carefully as they, together with the specific information about your confirmed accommodation, form the basis of your accommodation contract with the Owner and you will be bound by them. In these Booking Conditions ‘we’, ‘us’ and ‘our’ means of Algarve Villa Holidays Ltd. (AVH ), registered in England and Wales, Company nº 5009644. ‘You’ and ‘your’ means the party leader and all persons named under the booking.

1.Booking

To confirm a booking, you must: a) Your party leader should complete a booking form with all relevant details, including any special requests, sign it on behalf of all members of your party & send it to us. b) Make an initial deposit of 25% of the accommodation price (or full payment if booking within 8 weeks prior to your arrival) via bank transfer, or credit/debit card. The balance of the accommodation must be paid up to 8 weeks prior to your arrival, or is due immediately, if the booking is under 8 weeks. If we do not receive this balance in full, and on time, we reserve the right to treat your booking as cancelled by you. Please note that your booking is only definitely booked after receipt of your deposit and payment, and remittance of our Booking Confirmation.

2. Prices

We reserve the right to alter any of our advertised accommodation prices. We also reserve the right to correct errors in both advertised and confirmed prices. Prices for accommodation are stated in Pounds Sterling (GBP). The Euro (€) prices are for guidance purpose only. If the villa rental is paid by us in euros and the €/£ exchange rate deteriorates substantially, we reserve the right to impose a surcharge as necessary. You will be charged for the amount of any increase in accordance with this clause. However, if this means that you have to pay an increase of more than 8% of the total price of your confirmed holiday, you will have the option of:

i. Accepting the price increase and paying the requested amount;

ii. Accepting a change to another accommodation, if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price); or

iii. Cancelling your confirmed booking and receiving a full refund of all monies paid to us. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice.

There will be no change made to the price of your confirmed holiday within 60 days of your departure nor will refunds be paid during this period.

The price of your confirmed holiday is subject at all times to changes in:

  • The level of taxes or fees applicable to the holiday imposed by third parties not directly involved in the performance of your holiday, including tourist taxes .

3. Your Responsibility for Your Booking

When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these Booking Conditions. This means that you are responsible for making all payments due, notifying us if any changes or cancellations are required and for receiving the confirmation and keeping your party informed.

4. Occupancy , Young Adults, and same Gender groups

Your accommodation is reserved for the exclusive use of the persons named on the booking form / party members list, and no other person(s) may use the property. Please note that groups of young adults (18 - 25 years) may not be accepted for sole occupancy in some properties, and therefore we ask for details of ages on the booking form. If you are a group of young adults aged under 25 you must check with us that the owner will accept your party and there may be an additional deposit required.

We reserve the right to refuse any booking made by a group of individuals of the same gender, or to cancel any holiday where the original party is, or appears to be, of mixed gender but which subsequently is found to be of the same gender. Only those persons named on the booking form may occupy the villa; any additional persons added or changes made to the booking by you, once it has been confirmed, must be approved by AVH.

5. Cancellation

5.1. Cancellation by You

Should a booking be cancelled before full payment is due, the deposit paid is forfeited. Should a booking be cancelled, after making the full payment, there will be no refund on the accommodation cost. Any payments made for extras will be refunded. It is therefore essential that every person in the party takes out a holiday insurance from the moment of booking, which includes cancellation cover and personal liability cover. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs.

5.2. Cancellation by Us

In the very unlikely event that specific accommodation ceases to be available as booked and we are unable to offer you equivalent alternative accommodation we will offer you a full refund.

5.3. Force Majeure

We will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside of our control. We reserve the right to modify or withdraw any accommodation booking on the Owners’ behalf due to circumstances beyond our control and cannot be liable for any loss, expense, inconvenience or claim arising from cancellation, and you will receive a full refund of any monies paid.

Coronavirus ( COVID 19)

( Updated 11.05.20 )

We understand that you may have concerns about how the Covid 19 outbreak may affect your booking with us.

If the FCO, or the Government of your respective country, advise ‘only essential travel’ to Portugal within 2 weeks of your reservation dates , you may rebook for anytime up to the end of 2021. Do not worry if you are not ready to commit to alternative dates, as your credit will be held until such time as you are ready.

The Algarve has had far fewer cases of Covid 19 than other European countries. During May shops, hotels , bars and restaurants are re-opening in phases under strict regulations with social distancing and with masks required to be worn.

If you have concerns about your summer holiday, it is too early to say that your holiday cannot go ahead as planned. Therefore customers with future departure dates will need to wait to find out whether the advice changes and their holiday can continue as planned. If you choose to cancel it, then normal booking conditions and cancellation charges apply.

In the meantime we suggest that you check your holiday insurance to ensure that you are covered should the FCO change their advice and you wish to cancel your holiday.

If there are no specific travel restrictions affecting Portugal, you can expect your holiday to go ahead as planned. Normal booking conditions will apply, including any charges for cancellations. As this is something which is outside of our control, we would treat any such changes as a force majeure event.

 

MEASURES BEING TAKEN WITH OUR PROPERTIES – ‘CLEAN & SAFE’

The safety and cleanliness of our properties is our utmost priority.

Following the guidelines of the Portuguese National Health and Local Lodging authorities ‘ Clean & Safe ‘, all our staff are monitored daily for signs of high temperature, cough and breathing problems, and we are implementing the following additional cleaning and disinfecting safety procedures:

Bathrooms, kitchen , all door and cupboard handles, light switches, TV remote controls and floors throughout will be disinfected prior to your arrival.

All cutlery, crockery, utensils and glasses is washed at 60ºc.

The swimming pool will be especially carefully monitored and treated accordingly.

All towels and bed linens are washed at 60ºc

As social distancing of 2 metres is required, the maid service will be on a weekly basis ie: If you are staying for 7 days + , the maid will visit at the end of your 1st week. On your arrival you will be provided with one additional set of towels per person ( to cover the normal mid week change) .

There is a washing machine in the property which is available for your use.

We will provide a disinfectant in each property which you can use during your stay.

If you want to discuss anything or you have any concerns, please do not hesitate to contact us.

6. Changes to Your Booking

Although it is unlikely that we will have to make any changes to confirmed arrangements, it does occasionally happen, and we will advise at the earliest possible date. If for any reason beyond our control, the Owner is unable to provide the accommodation booked, we reserve the right to transfer you to a similar accommodation if available. However if it is not possible or you do not wish to be transferred, we will cancel the booking returning any money paid. If, after the contract comes into effect, you wish to change any details of the booking (e.g. arrival date or accommodation) we will endeavour to comply. A fee may be charged for each amendment, plus any higher charges applicable to the new arrangements chosen. We cannot guarantee that date changes will be possible.

7. Curtailment

No refund can be paid in the event that you choose to curtail your stay at the accommodation. You travel insurance may cover you and you should check your policy. If you choose to leave the accommodation due to a complaint without correctly following our complaints procedure or you unreasonably refuse alternative accommodation offered to you, you will not be entitled to a refund.

8. Special Requests

If you have any special requests you must advise us at the time of booking and confirm it in writing. Although we will endeavour to meet any reasonable requests, no guarantees can be given that any request will be met. Confirmation that a special request has been noted, or the inclusion of the special request on your written confirmation or any other documentation, is not confirmation that the request will be met. Failure of the Owner to meet any special request will not be a breach of your contract with them. Conditional bookings cannot be accepted i.e.: any booking which is specified to be conditional on the fulfilment of a particular request.

9. Refundable Breakage Deposit

A Refundable Breakage Deposit is charged, to cover against breakage, loss, damage or otherwise abuse of the property, its contents, fixtures, fittings and equipment. We reserve the right to request this bond at any stage up to and including arrival at the property. Failure to pay the breakage deposit upon request will result in your booking being treated as cancelled by you. Notwithstanding the breakage deposit held, you remain liable for the full cost of any repairs or replacements required due to accidental or negligent breakage, loss, damage or otherwise abuse of the property. The property is checked prior to your arrival to ensure everything is in good order. Should you notice anything amiss, please report it immediately to the property manager so that the matter can be paid and rectified prior to your departure. This will ensure that there is no delay in returning your Breakage Deposit, which generally will be returned less any deductions within 14 days of departure. It is imperative to ensure that you have adequate travel insurance as charges incurred for damage can usually be claimed back from your travel insurance provider.

10. Use and Condition of Property

Accommodation is reserved only for the persons named on the Booking Form. No other persons are permitted to stay in the property without our written permission nor shall it exceed the maximum number for the property. Unauthorised over-occupancy can result in penalty charges and/or immediate cancellation of the right to occupy the property. You agree not to use the property for any purpose other than as a private holiday residence for the people you list. If guests have friends staying in another property, at the same time, and they wish to invite them to use their facilities, they must first ask at our management office : Principal Lda, Estrada de Vale Rabelho, 8200-428 Albufeira, Tel.: (+351) 289 591890

10.1. Guests must behave with propriety, and not cause damage, distress, danger or annoyance to other clients, neighbours or their property. If you do not comply with these responsibilities, we reserve the right to terminate your holiday immediately without any further liability. These circumstances will be treated as a cancellation by you. In these situations no refund of any monies you have paid in respect of your booking will be made and we will have any liability to you as a result of this situation arising (including for example any costs or expenses you incur due to not being able to occupy the property, such as the cost of securing an alternative accommodation or the payment of any compensation to you). We will not be obliged to find any alternative accommodation for you. You must not damage any property with which you come into contact during your holiday, but if you do, you will be liable for the cost of repairs or replacements.

10.2. The manager or owner must be given access at any time. Essential repair work and maintenance may take place during the rental period. In cases of emergency or where a problem needs remedying quickly, and you cannot be contacted in time, the Owner or their representative is entitled to enter the property at any time without giving you prior notice.

10.3. Linen and towels are provided, towels are changed mid-week and linen and towels at the end of each week - additional changes may be arranged at an additional charge. Beach and Pool Towels are generally not provided, unless the property description says otherwise, so we kindly request that you bring your own. A maid service is provided, which is not available on bank holidays. Maids duties do not include the cleaning of cooking and eating utensils and equipment. On departure the kitchen should be left in a similar condition to which it was found. If the cleaning of the kitchen takes longer than normal then there will be a charge made accordingly.

10.4. No animals/pets are allowed .

10.5 Smoking is strictly not permitted inside the properties. If guests disregard this regulation, they will be charged for cleaning of all soft furnishings within the property, that have been affected.

10.6 Channels available on satellite T.V. vary, depending on the system. We do not accept any responsibility, or liability, for satellite channels that are no longer available, which is beyond our control.

11. Property Availability, Arrival & Departure Times

Properties are booked from 4 pm on your arrival day till 10 am on your departure day. On your arrival the maid may still be tidying up until possibly later. If this is the case, guests may leave their cases in the property, and enjoy the pool and terrace areas while the maid completes her work. . If clients have a late departure time, they may leave their luggage at our local management office during normal office opening hours, or by prior arrangement, alternatively they also have an agreement with a local poolside snack/ bar, which offers full facilities for luggage, showers, pool, at no cost to our guests, they only expect our guests buy a drink, or something to eat. We reserve the right to deduct supplementary charges from the breakage deposit if the property is not vacated at the stated time.

12. Swimming Pools

Please be aware that pool tiles and the area around, can be slippery when wet, and take extra care when around the poolside. You remain responsible for the safety of those using the pool at all times and we cannot accept any liability in relation to your use of the swimming pool. You are recommended to never allow small children and non-swimmers unsupervised in or around the pool, nor to use the pool under the influence of alcohol or drugs. Diving is not allowed. Always familiarise all members of your party with the shallow and deep end of the pool.

13. Accuracy of Property Descriptions and Photos

We take great care to provide accurate information on the property. There may be small differences between the actual property /other services and its/their description, as Owners are always seeking to improve services and facilities. There may be occasions when facilities which are not under the Owners’ direct control may not be available. We reserve the right to change the accommodation descriptions at any time without notice.

14. Our Liability to You

As we act only as agent for the Owner we cannot accept any liability for any act(s) or omission(s) on their part or of anyone representing, or employed by them. Further, we cannot accept any liability for any shortcomings or defects with or in any property as all properties are within the sole control of the Owners. Your contract with the Owner is subject to their terms and conditions, which may contain additional limitations to their liability. If you have any complaints regarding any services we provide (as opposed to any provided by the Owner, you must inform us immediately in writing and in any event within 7 days of the end of any arrangements booked through us. We regret we cannot accept any liability if we are not so notified. Our maximum liability to you if we are found to be at fault in relation to any service we provide (as opposed to any service provided by the Owner for whom we are not responsible) is limited to the commission we have earned or are due to earn in relation to the booking in question. We do not exclude or limit any liability for death or personal injury which arises as a result of our negligence or that of our employees whilst acting in the course of their employment. Neither we nor the Owner, can be held responsible for noise or disturbance originating beyond the boundaries of the property or which is beyond the Owner's control, for the breakdown of mechanical equipment such as pumps, boilers, swimming pool filtration systems, nor for the failure of public utilities such as water, gas and electricity.

15. Conditions of Service Providers and Owners

The services which make up your holiday are provided by persons, firms, companies and other bodies which are wholly independent of us and for whom we act as agents. These Service Providers and Owners provide services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the Owner’s liability to you.

16. Disabilities and Medical Problems

If you or any member of your party has any medical problem or disability that may affect your booking please tell us before you confirm your booking and give us full details in writing as soon as possible before you travel. If the Owner reasonably feels unable to properly accommodate the particular needs of the person concerned we reserve the right to decline or cancel the reservation.

17. Complaints

If a guest has a complaint, it is essential that this is reported immediately to our property management office . Principal Lda, Estrada de Vale Rabelho, Guia, 8200-428 Albufeira, Tel.: (+351) 289 591890, so that remedial action, where possible, can be taken. If this simple complaint procedure is not followed you will deprive the Owner of the right to investigate and rectify any problems, and this will affect your rights under this contract. The owner cannot be responsible for any claim made after departure.

18. Jurisdiction

These Booking Conditions and any contract to which they apply are governed in all respects by English law. Any dispute, claim or other matter which arises out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales.